FAQ

We specialize in elegant and versatile fashion pieces including dresses, jewelry (earrings, necklaces, rings), accessories, jackets & coats, jeans, jumpsuits & rompers, kimonos, sleepwear, sweaters, swimwear, tops, and even a selection of men’s jewelry & watches. We also offer personalized items and petite styles.

Yes, we offer dedicated jewelry storage options to help you keep your precious Sundance pieces organized and protected.

Each product page includes a detailed size guide. We recommend checking these measurements against your own for the best fit. For further assistance, please contact our support team.

Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. You can checkout as a guest or create an account for a faster experience in the future.

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

On the login page, click on “Forgot Password.” Enter your email address, and we will send you a link to create a new password.

We are proud to ship globally to our community of style enthusiasts! Please note that delivery to some parts of Asia and a few remote regions is currently unavailable. We are continuously working to expand our reach.

We offer two refined shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx. Includes tracking.
– Free Shipping: For orders over $50, 15-25 business days via EMS.

Please allow 1-2 business days for us to carefully process and hand-check your order in our New York warehouse. The shipping time (10-15 or 15-25 business days) begins once your package is dispatched. You will receive a tracking number via email once it’s on its way.

For international orders, any applicable customs, duties, or taxes are the responsibility of the recipient. These fees are not included in the item price or shipping cost and are determined by your local customs office. We have no control over these charges.

We want you to be completely delighted with your purchase. If you are not satisfied, you may return unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange.

Please contact our support team at [email protected] with your order number and the items you wish to return. We will guide you through the simple process.

Once we receive and process your return, your refund will be issued to your original method of payment. Please allow time for the financial institution to process the refund.

Our community-focused support team is always here to help! You can reach us via email at [email protected]. We are based at 3220 Dancing Dove Lane, New York, US 10013.